MATERIALS AND CARE
Kristin Miller pieces are handmade and therefore delicate in nature.
Please care for your jewelry by avoiding moisture when possible and keeping it in a secure place between uses. Avoid direct exposure to oils and perfumes.
Bronze is a metal that develops a natural patina over time. Luster can be restored by using a metal polishing cloth.
Do not clean with chemicals, but rather wipe clean with a damp cloth and dry afterwards.
The shape and coloration of natural stones varies, and will not appear identical to items depicted in photographs.
All items are made by hand to order and ship within 10 business days from purchase.
All domestic orders are shipped free of charge via United States Postal Service with delivery confirmation. Delivery times typically range from 2 to 9 days.
International orders are shipped via United States Postal Service first class mail without tracking or delivery confirmation. For long delays in shipping please contact your local customs office. International customers are responsible for all customs fees that may be incurred.
We do not refund for lost packages and are not responsible for items not received due to an incorrect shipping address.
RETURNS AND REPAIRS
Exchanges and refunds of items in unworn condition are accepted within 5 days of receipt.
Please send an email to firstname.lastname@example.org that includes your name, item and invoice number before shipping your return.
Shipping for returns will not be refunded. Note that you will not be credited for a return if:
A copy of the original receipt is not included
Items are lost in transit or arrive damaged
Items were purchased from another retailer
Repairs are accepted and may be subject to a fee, depending on the nature of the damage.
For repair inquiries, please email email@example.com and include your name, photo and description of damage, and proof of purchase. All repairs are subject to shipping charges.
We reserve the right to deny any unreasonable repairs, refunds or exchanges.
We will not sell, share or trade any information you supply to us from a transaction or by signing up for our mailing list with a third party.
An 8.25% tax will be charged to any orders shipped within Texas.